ANSI / ASTM / NFSI certified WBENC woman-owned
Multi-property inquiry 952.229.8282
Safe Step Wet-surface safety
Hospitality, since 2001
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Safe Step, Inc. Burnsville, Minnesota Est. 2001 Hospitality, nationwide

Commercial hotel bathtub refinishing

The room sells again tomorrow night.

Safe Step refinishes over 10,000 hotel bathrooms a month. A guest tub takes one night out of inventory. A replacement takes the better part of a week, and it brings a demolition crew into your corridor to do it.

Request a property assessment Model your downtime
Traction certified
ANSI, ASTM and NFSI
Best Western
Endorsed supplier
AAHOA
Allied vendor member
Ownership
WBENC certified, 51% woman owned
A refinished hotel guest bathtub with a diamond anti-slip tread, in a tiled hotel bathroom Refinished guest tub, tread intact

Approved, endorsed and serving

Marriott Hotels, Resorts and Suites
Hilton Worldwide
InterContinental Hotels Group
Omni Hotels and Resorts
Best Western endorsed supplier
AAHOA allied vendor member
CFHLA proud member

Best Western lists Safe Step as an endorsed supplier. AAHOA lists Safe Step as an allied vendor member. Marriott, Hilton, IHG and Omni properties are active clients.

10,000+ Hotel bathrooms serviced every month Monthly volume
7,000+ Premier Bottom Coating tubs a month, the most requested service Per service line
4× Adhesion and chip resistance versus traditional refinishing Premier Complete Coating
2001 Setting the standard for wet-surface safety since Burnsville, Minnesota
The model

Work out what a phase costs you.

Put in your own numbers. Everything here is either a figure Safe Step publishes or one you supply, and each is marked as such.

Downtime model

Refinish vs. replace

Your property

Refinishing is held at one room-night per bathroom, which is Safe Step's own published figure. Phase length at the published crew rate of 6 to 10 tubs per day: 12 to 20 working days. Replacement duration is a slider because it depends entirely on your plumbing, tile and permitting. Set it to whatever your last bathroom job actually took. Safe Step publishes no pricing, so no cost is estimated here.

Full replacement

600 room-nights out

Safe Step refinish

120 room-nights out

480 room-nights stay sellable, worth $63,936 at your rate and occupancy.

Scope this for my property
Downtime

How long is the room dark?

Most of the cost of a bathroom project never appears on the invoice. It shows up in the nights you could not sell the room, and again in three years when cheap work has to be redone.

Measure Replace the tub Refinish with Safe Step
Downtime
ReplaceDemolition, plumbing, tile, cure and reset. Multiple room-nights per bathroom, and the room next door often goes with it.
Safe StepOne room-night per bathroom. That is Safe Step's own published figure, and it is the number the model above runs on.
Disruption
ReplaceSaw noise, dust containment and debris carried through guest corridors.
Safe StepClean-cut technicians working alongside hotel staff. Projects are routinely completed without guests noticing.
Durability
ReplaceA new tub, with a new tub's price and a construction schedule inside an operating hotel.
Safe StepTwo primer coats and four top coats. Cared for properly the six-coat system holds up to seven years. Cheap refinishing comes back around in two.
Certainty
ReplaceOpening a wall finds what is behind it. Timelines move and scope grows.
Safe StepFixed scope. Written guarantee terms on every service line. Travel sits inside the contract, so the number you approve is the number you pay.

Anti-slip treatment takes no rooms out at all. It runs in occupied guest rooms, scheduled with housekeeping while the room happens to be empty, and the process is odorless, so the room is sellable the same night. See how it works.

Services

What we do in a guest bathroom

Five services, each with its own written guarantee. Every project includes on-site maintenance and aftercare training for your housekeeping and engineering teams at no charge.

A refinished hotel bathtub with a fresh diamond anti-slip tread
01

Bathtub Refinishing

Premier Complete Coating for severe wear, with total caulk replacement and chip repair at no extra cost. Premier Bottom Coating for volume work at over 7,000 tubs a month.

Warranty 5 years
The signature diamond anti-slip pattern applied to a tub floor
02

Paint Free Anti-Slip Treatment

The signature process. Increases the coefficient of friction on tubs, showers, pool decks, tile floors and stairs. Paint free, odor free, no room out of service.

Downtime zero room-nights
Restored white grout lines on a hotel bathroom tile floor
03

GroutSeal

Cleans discolored grout at and below the surface, replaces what is chipped or missing, and seals against the mold and mildew that follow standing moisture.

Guaranteed 5 years
Polished marble and terrazzo flooring in a hotel lobby
04

Tile, Stone & Marble Restoration

Marble, porcelain tile, travertine, granite, terrazzo and limestone. Scuffs, watermarks and stains removed, then sealed against the next round of them.

Scope bathroom and public areas
A clean, resealed shower door track in a hotel bathroom
05

EverSeal Caulk Replacement

A two-part titanium filler lasting over ten times as long as traditional caulk, colour matched to your grout. Ends the rake-and-recaulk cycle every six months.

Guaranteed 5 years
Hotel buildings at dusk with guest room windows lit
06

Portfolio Programs

One scope, one standard and one point of contact across every property in a management company or brand rollout, sequenced around each property's own calendar.

Scale multi-property
Process

The Paint Free Process

Five steps, shot on live hotel projects by Safe Step crews. A stained, chipped tub through to a sealed high-gloss finish carrying the signature anti-slip diamond tread.

A stained hotel bathtub masked off before work begins01

Mask and prepare

The tub and surround are fully masked, then the surface is prepared and every chip repaired.

The prepared tub surface after cleaning and repair02

Strip and repair

Old coatings and failed caulk come out. Chips are filled and the substrate is brought back flat.

The signature diamond anti-slip tread being applied to the tub floor03

Lay the tread

The trademark diamond anti-slip pattern goes in as an exclusive synthetic grit, not painted on.

Primer and top coats being applied to the tub04

Six coats

Two primer coats, four top coats. Adhesion and chip resistance run four times traditional refinishing.

The finished high-gloss tub with its anti-slip tread05

Cure and hand back

Handed back with aftercare training and the cleaning chemicals that protect the finish.

Projects

Before and after

Working light, working conditions, nothing styled. Six real guest bathrooms.

A hotel bathtub with a worn, discolored anti-slip patternBefore
The same bathtub refinished with a clean diamond treadAfter
Guest tub, worn treadThe moulded anti-slip pattern had gone grey and lost its traction. Refinished with the signature diamond tread.
A discolored beige hotel bathtub before refinishingBefore
The same bathtub refinished to a high-gloss whiteAfter
Dated tub, wrong colourRefinishing resets the colour as well as the surface, which is what brings a dated bathroom back to brand standard.
A shower door track with mildew and failed caulkBefore
The same shower door track cleaned and resealedAfter
Shower track and caulk lineThe detail guests photograph and put in reviews. EverSeal replaces the failed line for five years.
Stained tile and grout on a hotel shower floorBefore
The same shower floor with grout cleaned and sealedAfter
Shower floor groutCleaned at and below the surface, then sealed. GroutSeal holds this for five years, guaranteed.
A worn grey tiled shower with a stained benchBefore
The same shower restored with clean tile and benchAfter
Walk-in shower and benchTile, grout and the seating surface restored together, so the whole enclosure reads new.
A dull, soiled hotel bathroom tile floorBefore
The same bathroom floor cleaned and restoredAfter
Bathroom floorThe surface a guest steps onto wet. Restored traction is the point, appearance is the byproduct.
Liability

The tread wears out before the tub does

Slips and falls are among the leading causes of injury in hotels, and most of them happen in the bathroom. The anti-slip pattern moulded into a guest tub has a service life, and when it runs out the bathroom looks exactly the same as it did the day before.

What actually fails

Foot dirt, body oils, cleaning chemicals and disinfectants polymerize onto the etch pattern over time. The result is a grey stain and a tread that no longer provides traction. The surface looks used. It does not look dangerous.

Housekeeping scrubs it, the stain stays, and everyone concludes the tub is simply old. That is the exact condition Safe Step was founded to fix, and the reason the certifications matter more than the appearance.

How the treatment works
Compliance record
Traction
ANSI, ASTM and NFSI certifiedCovering bathtubs, bathroom floors, pool decks and lobbies against published traction requirements.
Method
Paint Free ProcessEngineered to increase the coefficient of friction. Paint free and odor free, so it runs in an occupied guest room.
Coverage
Beyond the bathroomApplied to hotel pool decks, tile flooring, outdoor stone floors and staircases, not only tubs and showers.
Crew safety
Safe Step AWAIR programEvery technician trained through the in-house Health and Safety program, with PPE on every project.
Materials
Low environmental impactMaterials meeting local and federal regulations, waste transported and disposed of through a certified third party.
Origin
Built to solve exactly thisThe process exists because a founder's daughter slipped on a hotel pool deck in 2000 and no high-quality solution existed.
Guarantees

What each service is guaranteed for

5Year warranty

Premier Complete Coating

Total caulk removal and replacement, complete chip repair included at no additional cost, then the six-coat system.

5Years guaranteed

GroutSeal

Grout cleaned below the surface, chips and gaps replaced, sealed against mold and mildew.

5Year guarantee

EverSeal Caulk Replacement

Protected against staining, cracking, scrubbing off under standard cleaning chemicals, and peeling or flaking.

10Times the life

Two-part titanium filler

The EverSeal compound outlasts traditional caulk by an order of magnitude, colour matched to your grout lines.

A few things that normally show up as extras. Travel is inside the contract, so a national account never gets a surprise line item. On-site preventative maintenance and aftercare training come with every project. Safe Step also works with cleaning chemical suppliers to tell your housekeeping team which products will not eat the finish you just paid for.

On site

Running a project in an occupied hotel

Project managers and technicians all train at the Minnesota headquarters before they go out. Crews are positioned nationwide, and the schedule is built around your calendar.

Understanding your needs

Goals, objectives, potential challenges and budget considerations, before anything is quoted.

Customized planning

The team evaluates your conditions and scopes only the services the property actually requires.

Strategic scheduling

Timeline and scope coordinated around your priorities, sequenced by floor or wing to protect sellable inventory.

Expert execution

Professional, clean-cut technicians working alongside your staff, routinely finishing without guests noticing.

Ongoing support

Warranties, aftercare training and the maintenance guidance that keeps the finish in warranty.

Who we talk to

Who we usually end up talking to

General Manager

Guest scores

The bathroom is the one room every guest uses, and the one they photograph when it disappoints. Refinishing moves the score without closing a floor.

Chief Engineer

Facility maintenance

Seven years out of a six-coat system instead of two out of a cheap one, and the rake-and-recaulk job comes off your schedule for five.

Corporate Risk Director

Slip-and-fall exposure

Certified traction on the wet surfaces where incidents happen, documented consistently across every property in the portfolio.

References

What the properties tell us

Occupied property, odor control
"I am impressed with the service level and cannot say enough good things about how communicative and organized Greg has been. The team have hit their targets and also helped mitigate odors so there is the least disturbance to our guests."
Brent K.General Manager, Hyatt Place Kansas City
Guest interaction
"Zach and Ruben were great, very professional, great with the employees and very good at explaining to guests when asked what was going on. I wish all of the technicians we have in the building from time to time were as good as those two were."
Ad S.Hilton Waco
During a PIP
"Fred Niles and Jeff Knop were wonderful to work with. They were professional in their appearance, conduct, information updates and repair quality. We will probably be doing some more tubs after our PIP is completed at the end of this year."
Michael W.Hilton Indianapolis Hotel
Bathtub refinishing
"Your technicians did an outstanding job on our bathroom tubs."
SuzaneCourtyard Atlanta

Quotes as published by the properties. Names shown as first name and last initial.

History

Why the company exists

In the summer of 2000, the four-year-old daughter of Safe Step's founders, Mark and Suzanne, slipped and fell on a hotel's tile pool deck. She was not injured.

What surprised Mark was what the hotel's manager told him next: there were no high-quality methods for improving a pool deck's slip resistance. Not expensive ones. None.

After a year of trial and error, Mark developed a system that dramatically increased the static coefficient of friction on pool decks, tile floors, bathtubs and shower basins. He called it the Safe Step Paint Free Process. Paint free, odor free, and built for a surface people stand on wet.

Twenty-five years later it runs in over 10,000 hotel bathrooms a month, and the company is still headquartered in Burnsville, Minnesota, where every project manager and technician trains before going out to a property.

Request a property assessment
A wet hotel pool deck with light reflecting off the stone tile
Pool decks, tile flooring, outdoor stone and staircases are all treatable surfaces, not only tubs and showers.

Supplier diversity

Woman-owned, WBENC certified

Safe Step is a member of the Women's Business Enterprise National Council. A WBENC certification validates that the business is 51% owned, controlled and managed by a woman. For a brand or management company carrying supplier-diversity targets, that means this spend counts toward them, on work you were going to schedule anyway.

WBENC Women's Business
Enterprise National Council
51% woman owned
Scale

One hotel or fifty

Single property

Assess one hotel

A walkthrough of your guest bathrooms, a condition read on tubs, grout, caulk and stone, and a phasing plan that protects sellable inventory.

  • On-site condition assessment
  • Scope and phasing by floor or wing
  • Written guarantees per service line
Request an assessment

Management companies and brands

Standardize across properties

One scope, one standard and one point of contact across every property, sequenced around each hotel's own PIP and renovation calendar.

  • Portfolio-wide condition baseline
  • Brand-standard compliance documentation
  • Supplier-diversity spend through a WBENC vendor
  • All travel expenses inside the contract
See portfolio programs
Next step

Request a property assessment.

A project manager walks your guest bathrooms, reads the actual condition of the tubs, grout, caulk and stone, and comes back with a scope, a phasing plan and guarantee terms.

  • A condition assessment of tubs, grout, caulk, tile and stone
  • Room-nights modeled against your own occupancy and rate
  • A phasing plan sequenced around your calendar, not ours
  • Written guarantee terms per service line, before you commit

Or call 952.229.8282

Tell us about the property

Routed to a Safe Step project manager

Demonstration form on a concept site. No data is collected or sent.