Talk to a Real Person in Hartly
Call, text, or send the form. Lori and the office crew answer the phone Monday through Friday, and somebody is on call for heating and cooling emergencies the rest of the time.
Three Ways to Reach the Office
Most folks call. Some would rather text a photo of the thermostat or the label on the outdoor unit, and that works just as well. If it is after hours and the house is getting cold, call anyway. That is what the on-call line is for.
What happens after you reach out
The office picks up, gets your address and a quick description of what the system is doing, and books the first opening that works for you. Same day during business hours whenever the schedule allows. You get a real arrival window, not a vague promise about sometime Tuesday.
When the technician shows up, he diagnoses the actual problem and tells you what he found. We do not send salespeople, and we do not quote a replacement system over the phone without seeing the house.
No heat, or no cooling, right now?
Call instead of filling out the form. A form sits in an inbox. The phone rings.
So What Seems to Be the Trouble?
Give us the short version. Which room, what the system is doing, and how long it has been going on. That is usually enough for us to show up with the right parts on the truck.
Request Service
We respond during business hours the same day.